We deliver most plants using a very well know courier company, your artificial plant, tree or planter will be delivered boxed. If you have ordered an artificial tree you will need to spread the leaves on the tree as they have been compacted for travel, this is a very easy job. Small plants and some topiary trees will require the same opening out – it is a very fast and simple process.
Yes you do. If you buy a product that comes in a decor container we do our best to supply the same pot that is shown but from time to time we may sell out. So we will supply something very similar.
Once we’ve packed your order, we will confirm your order and send you a tax invoice and your tracking number. If you have any issues, you can e-mail us at firstname.lastname@example.org or speak to us on live chat.
We deliver Monday to Friday. We will dispatch your order within 24 hours, but please allow up to 5 working days if we need to custom make. If you require your order urgently or by a certain date please either add the details into the “notes when placing the order” or live chat us to confirm we can meet your deadlines/requirements.
We strongly advise someone be home at time of delivery as the courier will require an signature.
If no one will be there have the parcel delivered to work or a family member.
If that is not possible please advise us either by typing a note in the order or sending us an email within 1 hour of placing the order.
We can advise the courier to leave in a safe spot you designate.
Have more questions?