How are my plants delivered?

We deliver most plants using a very well know courier company, your artificial plant, tree or planter will be delivered boxed. If you have ordered an artificial tree you will need to spread the leaves on the tree as they have been compacted for travel, this is a very easy job. Small plants and some topiary trees will require the same opening out – it is a very fast and simple process.

Will I get the same as what I see on your website?

Yes you do. If you buy a product that comes in a decor container we do our best to supply the same pot that is shown but from time to time we may sell out. So we will supply something very similar.

How fast is delivery?

We deliver Monday to Friday. We will dispatch your order within 24 hours, but please allow up to 5 working days if we need to custom make. If you require your order urgently or by a certain date please either add the details into the “notes when placing the order” or live chat us to confirm we can meet your deadlines/requirements.

If the tree does not come with a display pot how do I plant it?

Our trees come with a small Black plastic pot known as a stabilizer pot that is filled with concrete, the pots are very small but will allow the tree to stand up.

To plant the trees is again a very simple process, place your tree into your display pot and fill the pot with any of the following, sand, soil, or decorative pebbles.

This is simply to hold the tree in place and fill the display pot. If the plant is for outdoor use we recommend using stones or sand in your display pot to make it heavy and try to stop the tree from blowing over. We offer a service of planting at a charge of $15.00 small pot, $25.00 medium pot and $35.00 large pot.

For trees over 1m they require a xtra large pot. We charge a flat fee of $75.00. We use expanding foam to seal the plant into the pot and then cover with a Glossy pebbles. This means the plant will be delivered to you ready to display – easy!

Where is the measurement of the trees taken from?

The artificial trees measurements are taken from the floor up to the top of the tallest point.

Can I put the artificial plants outside?

Artificial Plants and Flowers are made of a silk, polyester fabric or Plastic.

They are primarily used for indoor use however you can spray them with a UV spray which can seals the material and give you a longer usage outside.

( IF EASIER WE CAN SPRAY FOR YOU FOR AN EXTRA CHARGE )

Order returns

There are 2 ways to return your order to us:

  1. We can arrange a collection from your address Monday to Friday. This is charged to you and will be deducted from your refund.
  2. Alternatively you can return the goods with the post office or organize a delivery back to us with an external courier, your refund would then just be minus the initial delivery charge plus a 15% restocking fee.
Are they realistic looking?

Artificial Plants have been around a long time but have certainly altered over the years to look as realistic as possible, some when touched even feel real. Most of our plants are made from natural timber trunks.

Can I purchase more than 1 of the same product?

We are connected with importers of Artificial Plants in Australia so quantity is not a problem.

Do you do laybuy?

If you place an order but do not require delivery straight away we can certainly hold it for you until a preferred date. Though payment is required up front.

How do you clean them?

Our products are made from the highest quality material. Simply spray them with dish washing liquid and hose off.

Delivery Instructions

We strongly advise someone be home at time of delivery as the courier will require an signature.
If no one will be there, have the parcel delivered to work or a family member.
If that is not possible please advise us either by typing a note in the order or sending us an email within 1 hour of placing the order.
We can advise the courier to leave in a safe spot you designate.

Have more Questions?

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